The Rajasthan Sampark Helpline (181) is increasingly becoming the final and most reliable platform for resolving public grievances. On Tuesday, Mr. Anand Kumar, Additional Chief Secretary of the Forest, Environment and Climate Change Department, visited the Rajasthan Sampark Helpline office located at the Secretariat in Jaipur to review its functioning and the progress of complaint resolutions related to his department.
During the inspection, Mr. Kumar assessed the status of pending grievances and interacted directly with complainants through the helpline system. While speaking with citizens, he instructed concerned officials to ensure immediate action and to keep the complainants informed about the progress and resolution of their cases.
Immediate Action on Citizen Complaints
During one such interaction, Mr. Pankaj Suman from Lakheri in Bundi district raised a concern regarding a peepal tree on the main road through which an electricity line was passing. He pointed out that the situation could pose a serious risk to public safety. Taking immediate note of the issue, Mr. Anand Kumar called Bundi District Collector Mr. Akshay Godara and directed him to resolve the problem before Tuesday evening and report back on the action taken.
Similarly, Mr. Mahesh Kumar Khudania from Sikar expressed gratitude to the state government after his complaint was resolved within the stipulated time. In another case, Mr. Vishnu from Jaipur had filed a complaint regarding pollution caused by a chemical factory. Taking the matter seriously, Mr. Kumar instructed the concerned officials to conduct a surprise inspection and take strict action if violations were found.
Helpline Becoming a Key Grievance Resolution Platform
Speaking on the occasion, the Additional Chief Secretary stated that the Rajasthan Sampark Portal should function as the final destination for resolving citizens’ issues, ensuring that complaints received through the platform are addressed quickly and effectively.
Officials informed that a total of 10,957 complaints related to the Forest, Environment and Climate Change Department have been registered on the Rajasthan Sampark Portal so far. Out of these, 10,261 cases have already been resolved, with an average resolution time of 27 days.
Secretaries Interacting Directly with Citizens
It is noteworthy that, following the directions of Chief Minister Bhajanlal Sharma, secretaries from various departments are personally present at the Rajasthan Sampark Helpline on scheduled dates. This initiative aims to establish direct communication with citizens and ensure the swift resolution of public grievances.
Through such proactive measures, the Rajasthan government continues to strengthen its commitment to transparent governance and efficient public service delivery.
